Job Description
Join our award-winning customer service team in Sacramento! We're immediately hiring passionate Call Center Representatives to deliver exceptional support to our clients. Enjoy a dynamic work environment, competitive compensation, and opportunities for career growth. Full training provided – no experience necessary!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to escalate complex issues
- Maintain product knowledge through continuous training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficient in typing and basic computer applications
- Positive attitude and resilience under pressure
- Must pass background check and drug screening