Job Description
Join Omaha Connect Solutions as an immediate-hire Call Center Representative! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing client base. This full-time role offers competitive pay, comprehensive benefits, and a supportive team environment. If you thrive in fast-paced settings and have a knack for problem-solving, apply today!
Our ideal candidate will handle inbound/outbound communications, resolve inquiries efficiently, and contribute to our 98% customer satisfaction rate. We provide paid training, advancement opportunities, and a downtown Omaha location with free parking.
Responsibilities
- Manage high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed performance metrics including call handling time and CSAT scores
- Document interactions accurately and escalate complex issues appropriately
- Participate in ongoing training to maintain product knowledge excellence
- Collaborate with team members to optimize service delivery processes
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience required
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer proficiency
- Proven problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends as needed
- Must pass background check and pre-employment drug screen