Job Description
Join Atlanta Connect Solutions as a Call Center Representative and become the voice of innovation! We're seeking dynamic individuals to deliver exceptional customer experiences while driving our mission forward. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in Atlanta's bustling business district. Immediate openings available – your next career move starts here!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to optimize customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Authorized to work in the United States