Job Description
Join Atlanta's premier customer service team at our exclusive hiring event! Apex Customer Solutions is seeking dynamic individuals to deliver exceptional client experiences in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and clear pathways for career advancement. Our state-of-the-art downtown facility offers modern amenities and flexible scheduling options. This is your opportunity to launch a rewarding career in customer service with a company committed to your growth.
Why Join Us?
- Competitive hourly wages + performance bonuses
- Health/dental/vision insurance after 60 days
- Paid training and ongoing development programs
- 401(k) with company match
- Tuition reimbursement assistance
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Typing speed of 35+ WPM with high accuracy
- Pass background check and drug screen