Job Description
Join Boston's fastest-growing customer service team and get paid DAILY! We're seeking energetic Call Center Representatives to handle inbound/outbound calls for prestigious clients in the financial and healthcare sectors. No more waiting for weekly paychecks – access your earnings every single day through our secure payroll system. Enjoy a modern downtown workspace, flexible scheduling, and comprehensive training. Perfect for students, gig workers, or anyone seeking immediate financial flexibility.
Why Choose Us?
- Daily pay option (next-day payout)
- Competitive hourly wages with performance bonuses
- Free parking and public transit reimbursement
- Health benefits available for full-time contractors
- Clear career advancement pathways
Responsibilities
- Handle 50-80 inbound/outbound calls daily in professional manner
- Resolve customer inquiries regarding account information, services, and billing
- Document interactions accurately in CRM systems (Salesforce/Zendesk)
- Meet/exceed daily performance metrics (call volume, resolution time, CSAT)
- Collaborate with team leads to improve customer experience
- Participate in bi-weekly training on industry regulations and product updates
- Maintain strict compliance with HIPAA/PCI-DSS standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities with calm demeanor under pressure
- Flexible availability including evenings/weekends (shift-based)
- Must pass background check and drug screening
- Bilingual (Spanish/Portuguese) candidates strongly encouraged