Job Description
Join our dynamic team at CustomerConnect Solutions for an exclusive Call Center Hiring Event in Charlotte, NC! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and growth opportunities. This is your chance to launch a rewarding career in customer service with a company that values your success. Event Date: June 20, 2024 | Time: 9 AM - 4 PM | Location: 400 Tryon St, Charlotte, NC 28202
What We Offer:
- Competitive hourly wages ($18-$25)
- Comprehensive health benefits (Day 1)
- Paid training and career development
- Flexible scheduling options
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service/call center experience (preferred)
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and CRM software
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and resilience under pressure