Job Description
Are you ready to kickstart your career in customer service? National Talent Solutions is hosting a Hiring Event for Entry-Level Call Center Positions! We are actively recruiting dynamic individuals for roles in Sacramento, CA and expanding our operations in Pennsylvania.
We offer a comprehensive benefits package, including competitive pay, health insurance, paid training, and a supportive team environment. No prior experience is required—we provide full training to get you ready for success.
Why Join Us?
- Competitive hourly wage ($16.00 - $18.00)
- Full health, dental, and vision coverage
- Flexible scheduling options
- Professional development and advancement opportunities
Don't miss this opportunity to become part of a growing team. Apply today to reserve your spot at our Hiring Event!
Responsibilities
- Handle inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Accurately document all customer interactions and account details in the CRM system.
- Follow established scripts and guidelines to provide consistent service.
- Collaborate with team leads to meet daily and monthly performance targets.
- Assist customers with product information, billing inquiries, and service troubleshooting.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing skills (35+ WPM).
- Reliable internet connection and a quiet workspace (for remote positions).
- Ability to work in a fast-paced, high-volume call center environment.
- A positive attitude and a genuine desire to help customers succeed.