Job Description
Join our award-winning customer service team in Kansas City, MO! We're urgently hiring motivated individuals for our call center positions with comprehensive paid training. No prior experience required – we provide all the tools and support you need to succeed. Enjoy competitive pay, flexible scheduling, and a dynamic team environment. Apply today to start your career in customer service!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve processes
- Adhere to company policies and security protocols
- Continuously develop product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Type 35+ WPM with high accuracy
- Reliable internet connection for remote work options
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening