Job Description
Are you looking for a rewarding career in Customer Service? Horizon Customer Solutions is currently seeking enthusiastic individuals to join our team as Customer Service Representatives in Washington, DC. We are urgently hiring and are proud to offer a comprehensive paid training program to get you started on the right path.
In this role, you will be the face of our brand, providing exceptional support to our clients through various communication channels. Whether you are answering inquiries, resolving issues, or providing product information, your dedication will make a difference every day. Join us and take advantage of our competitive benefits package and growth opportunities.
Why Join Us?
- Paid Training: No experience needed? We provide full training to ensure your success.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Work Environment: Collaborative culture with supportive management.
- Benefits: Health, dental, and vision insurance available after probation.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve customer complaints and issues by investigating problems and proposing effective solutions.
- Build and maintain strong relationships with clients by ensuring a positive and professional customer experience.
- Enter and update customer information accurately into our CRM database and internal systems.
- Identify opportunities to upsell products or services to existing customers.
- Stay up-to-date on company policies, products, and services to provide accurate information.
Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred but not required).
- Previous customer service experience is a plus, but not mandatory for our paid training program.
- Strong verbal and written communication skills with the ability to convey complex information simply.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- A friendly, patient, and professional demeanor.