Job Description
Join our award-winning customer service team in San Antonio and make an immediate impact! We're seeking passionate Call Center Representatives to deliver exceptional support experiences for Fortune 500 clients. Enjoy a modern, collaborative workspace with competitive compensation, comprehensive benefits, and rapid advancement opportunities. No prior experience required – we provide industry-leading training and ongoing career development.
Why You'll Love Working With Us:
• Competitive hourly wage plus monthly performance incentives
• Medical, dental, vision, and 401(k) benefits
• Paid training and certification programs
• Flexible scheduling options including weekends
• Recognition programs and team-building events
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to escalate complex issues
- Participate in ongoing training and process improvements
- Maintain strict compliance with HIPAA/PCI-DSS regulations
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional active listening and problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Clear communication in English and Spanish (bilingual preferred)
- Must pass background check and drug screening
- Reside within 20 miles of San Antonio metro area