Job Description
Join our award-winning customer service team at ConnectSphere Solutions! We're seeking energetic Call Center Representatives to deliver exceptional experiences for Fortune 500 clients in San Diego. This is a fantastic opportunity to launch your career in a dynamic, supportive environment with immediate start dates and comprehensive training. Enjoy competitive pay, performance bonuses, and career advancement opportunities. Apply today and become part of our family!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Windows OS and CRM software
- Ability to multitask in fast-paced environment
- Must pass background/drug screening