Job Description
Join our dynamic team at ConnectSolutions as a Call Center Representative in Oklahoma City! We're seeking energetic professionals to deliver exceptional customer experiences while driving our mission forward. This immediate-hire opportunity offers competitive compensation, comprehensive benefits, and a supportive environment where your growth is prioritized. If you thrive in fast-paced settings and excel at problem-solving, apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to optimize service delivery
- Adhere to compliance protocols and security guidelines
- Identify upsell opportunities through consultative approaches
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Strong verbal communication and active listening skills
- Proficient in typing (35+ WPM) and multitasking
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Positive attitude with resilience under pressure
- Oklahoma residency required (no relocation assistance)