Job Description
Join our award-winning customer experience team and become the voice of our brand! ConnectFirst Solutions is seeking passionate Call Center Representatives to deliver exceptional support to our growing client base. This is your opportunity to launch a rewarding career in a dynamic, tech-forward environment with immediate training and competitive benefits.
We offer comprehensive onboarding, flexible scheduling options, and a supportive team culture focused on professional growth. If you thrive in fast-paced settings and enjoy helping others, apply now to join our Austin-based team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and accounts
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing product training and skill development
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficient in typing and navigating multiple systems simultaneously
- Ability to work flexible shifts including evenings/weekends
- Resilience under pressure with positive attitude
- Passion for helping others and continuous learning