Job Description
Join our award-winning customer service team at ConnectServe Solutions! We're seeking motivated Call Center Representatives for immediate full-time positions in Portland, OR. No experience necessary - we provide comprehensive training and career growth opportunities. Enjoy a supportive environment with flexible scheduling and competitive benefits. Start your journey in customer service excellence today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution time
- Collaborate with team members to improve service delivery
- Adapt to evolving product knowledge and procedures
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing speed of 35+ WPM
- Positive attitude and problem-solving mindset
- Availability for flexible shifts (including evenings/weekends)