Job Description
Join our award-winning customer service team in Fort Worth! We're seeking passionate Call Center Representatives to deliver exceptional support to clients across Texas and Georgia. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. No experience necessary – we provide paid training!
Why Work With Us?
• Flexible day/night shift options
• Health/dental/vision insurance
• 401(k) with company match
• Career advancement pathways
• On-site parking and transit stipend
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding orders, billing, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to optimize service delivery
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable using multiple software applications simultaneously
- Resilience under pressure and problem-solving mindset
- Authorization to work in the United States