Job Description
Are you ready to launch a career in customer service with Apex Contact Solutions? We are currently seeking immediate start talent to join our Houston, TX team. If you possess excellent communication skills and a desire to help others, we want to hear from you.
As a Call Center Representative, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently. We provide a modern, supportive environment with competitive compensation and opportunities for rapid career advancement.
Why Choose Apex Contact Solutions?
- Start Immediately: No waiting period, start earning today.
- Competitive Pay: Base pay of $18-$22/hr with monthly performance bonuses.
- Comprehensive Benefits: Medical, dental, and vision insurance available after 90 days.
- Flexible Scheduling: Day, evening, and weekend shifts available.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer complaints, account issues, and technical queries to ensure high satisfaction rates.
- Accurately record customer interactions and transaction details in the CRM database.
- Provide detailed product and service information to prospective and existing clients.
- Identify opportunities to upsell products and services to meet team sales targets.
- Collaborate with team leads and support staff to troubleshoot complex customer scenarios.
Qualifications
- High school diploma or GED required; prior customer service experience is a plus but not mandatory.
- Strong verbal communication skills and the ability to articulate ideas clearly.
- Proficiency in using computer systems, email, and Microsoft Office Suite.
- Ability to type at least 35-40 WPM.
- Must be able to work in a fast-paced, high-volume call center environment.
- Reliable internet connection and home office setup if remote (on-site preferred for immediate hire).