Job Description
Join our elite customer service team at Miami's premier call center! We're hosting an exclusive hiring event for motivated professionals seeking dynamic careers in telecommunications. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture. No experience? No problem! We provide paid training and career growth opportunities. Secure your future with industry-leading technology and supportive management. Apply now and transform your career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service delivery
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication skills in English and Spanish
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Basic computer proficiency with Windows OS
- Flexible schedule availability including evenings/weekends
- Positive attitude with customer-first mindset