Job Description
Launch your career in customer service with ConnectOne Solutions! We're seeking enthusiastic individuals for our call center team in Kansas City, MO. No prior experience is required – we provide comprehensive paid training to equip you with the skills needed to succeed. Join a supportive team where your growth is our priority, and enjoy competitive pay, benefits, and a dynamic work environment. Apply today and start your journey toward a rewarding career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics including call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Excellent communication and active listening skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Positive attitude and willingness to learn
- Must pass background check