Job Description
Join Phoenix Connect Solutions as a Call Center Representative and kickstart your career while still in school! We're hiring motivated teens (16+) to deliver exceptional customer experiences in a fast-paced, supportive environment. Gain real-world communication skills, flexible scheduling around school hours, and opportunities for growth. Our modern downtown office offers collaborative spaces, mentorship programs, and a vibrant team culture designed for young professionals. No experience needed – we provide comprehensive training to help you succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics (call volume, quality scores)
- Adhere to company policies and confidentiality standards
- Participate in ongoing training and development sessions
Qualifications
- Minimum age of 16 years old
- High school student or recent graduate
- Strong verbal communication skills
- Basic computer proficiency (typing, navigation)
- Ability to multitask in a dynamic environment
- Reliable transportation to downtown Phoenix location
- Positive attitude and willingness to learn
- Availability to work evenings/weekends (15-20 hrs/week)