Job Description
Join Houston's Premier Call Center – Perfect for Students!
Are you a high school student or recent graduate looking for a rewarding part-time job in Houston? Houston Support Hub is looking for energetic, tech-savvy teens to join our customer service team. We offer a modern, inclusive work environment with flexible scheduling to help you balance work and school.
As a Call Center Representative, you will be the friendly face and voice of our brand. We provide all the training you need to succeed, so no prior experience is required—just a great attitude and a willingness to learn.
Responsibilities
- Answer inbound customer calls and emails with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Document accurate details of every customer interaction in our CRM system.
- Follow established scripts and guidelines to ensure consistent service quality.
- Identify opportunities to upsell products or services to existing clients.
- Collaborate with the team to improve overall call center performance metrics.
- Maintain a quiet and organized workspace to ensure clear communication.
Qualifications
- Must be at least 16 years old.
- Currently enrolled in high school, college, or a recent graduate.
- Excellent verbal communication skills and a clear speaking voice.
- Basic computer literacy (typing speed of 30+ WPM).
- Ability to work independently and manage time effectively.
- Reliable internet connection (for remote or hybrid options).
- Previous customer service experience is a plus but not required.