Job Description
Join our award-winning customer service team in Tulsa! We're seeking passionate Call Center Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. No experience required – we provide paid training and growth opportunities. Start your career with a company that values your contributions and invests in your success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in ongoing training and coaching sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (written & verbal)
- Ability to type 40+ WPM with 95% accuracy
- Comfortable working in fast-paced environment
- Basic computer proficiency (Windows, MS Office)
- Previous customer service experience preferred
- Flexible availability including evenings/weekends
- Must pass background check and drug screen