Job Description
Join our dynamic call center team in Atlanta and kickstart your career with an immediate weekend shift opportunity! At Customer Connect Solutions, we value your dedication and offer competitive pay, comprehensive benefits, and a supportive work environment. This full-time position requires weekend availability (Saturday/Sunday) and is perfect for motivated individuals seeking stability and growth. Enjoy a modern downtown location with free parking and flexible scheduling options. Apply today and become part of our award-winning customer service family!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months call center or customer service experience
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with 98% accuracy
- Proficient with Windows OS and CRM software
- Flexible availability for weekend shifts (6AM-10PM)
- Positive attitude and problem-solving mindset
- Pass background check and drug screening