Job Description
Join our award-winning call center team and start earning weekly pay immediately! Pinnacle Customer Solutions is seeking motivated Customer Service Representatives to handle inbound/outbound calls for our Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a supportive team environment.
What We Offer:
- Weekly pay with direct deposit
- Full-time benefits (medical/dental/vision)
- Flexible day/night shift options
- Career advancement opportunities
- Modern downtown Pittsburgh office
Responsibilities
- Handle 50-80 inbound/outbound calls daily
- Resolve customer inquiries using CRM systems
- Meet/exceed quality and productivity metrics
- Document interactions accurately in Salesforce
- Collaborate with team to improve processes
- Adhere to HIPAA/FCC compliance standards
- Participate in monthly coaching sessions
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Minimum 25 WPM typing speed
- Proficiency with CRM software (Salesforce preferred)
- Clear communication skills in English
- Ability to work flexible shifts
- Basic technical troubleshooting knowledge
- Pass background/drug screening