Job Description
Are you looking for a rewarding career with weekly pay and immediate opportunities? Horizon Call Center Services is hosting a Hiring Event in Erie, PA, and we are looking for motivated individuals to join our dynamic team. We provide comprehensive training and a supportive environment for both entry-level and experienced professionals.
Join a company that values your time and offers the stability you deserve. Don't miss this chance to advance your career in customer service with top-tier benefits and a culture that puts employees first.
Responsibilities
- Handle a high volume of incoming and outgoing customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and issues efficiently to ensure high satisfaction rates.
- Enter and update customer information accurately into the CRM database.
- Follow established scripts and guidelines to ensure consistent service delivery.
- Identify customer needs and recommend appropriate solutions or escalate complex issues to supervisors.
- Collaborate with team members to meet daily and monthly performance targets.
Qualifications
- High school diploma or GED equivalent.
- Basic computer proficiency and typing skills (40+ WPM).
- Excellent verbal communication and active listening skills.
- Ability to work in a fast-paced, high-volume call center environment.
- Strong problem-solving abilities and a customer-centric attitude.
- Reliable transportation to the Erie, PA location.