Job Description
Join our dynamic team as a Customer Service Representative on night shift! We're hosting a exclusive hiring event for motivated individuals seeking flexible schedules in Milwaukee, WI and Illinois. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and ticketing platforms
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM software
- Excellent verbal/written communication skills
- Ability to work independently on night shift
- Problem-solving mindset and patience