Job Description
Join our award-winning customer service team in Las Vegas! We're seeking energetic professionals to handle inbound/outbound calls during weekend shifts (Sat/Sun). Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Perfect for those seeking work-life balance with weekday flexibility. Hiring Event Details: Oct 21-22, 9AM-5PM at our Las Vegas headquarters. Walk-ins welcome!
Responsibilities
- Process customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with support teams for complex escalations
- Participate in ongoing product training
- Maintain HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to type 40+ WPM with 95% accuracy
- Weekend availability (Sat/Sun 6AM-6PM shifts)
- Background check and drug screen required