Job Description
Join our dynamic customer support team as a Chat Support Agent in Los Angeles! We're seeking enthusiastic individuals to deliver exceptional customer experiences through live chat channels. This immediate-hire position offers a competitive salary, flexible scheduling, and opportunities for career growth. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your journey with us!
Responsibilities
- Respond to customer inquiries via live chat within 30 seconds
- Resolve technical issues and product questions efficiently
- Maintain detailed records of interactions in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed customer satisfaction targets (95%+ CSAT)
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- 40+ WPM typing speed with 98% accuracy
- Proficiency with Zendesk/Salesforce platforms
- Exceptional written communication skills
- Ability to multitask 5+ chats simultaneously
- Flexible availability including weekends