Job Description
Join our elite team of customer support specialists at our exclusive hiring event for night shift chat support roles in San Jose, CA! We're seeking tech-savvy communicators to deliver exceptional service to global clients. Enjoy competitive pay, comprehensive benefits, and a modern hybrid work environment. No weekend shifts - just consistent weekday night hours with performance bonuses. Apply today to start your career with a leader in digital support solutions!
Responsibilities
- Handle high-volume customer inquiries via live chat, email, and support tickets
- Resolve technical issues for software/hardware products with empathy and efficiency
- Document interactions and update CRM systems with detailed case notes
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed quality and response time metrics (90% CSAT target)
- Participate in bi-weekly training on new products and support protocols
- Maintain 99% system uptime during shift hours
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer support experience in tech/digital products
- Exceptional typing speed (60+ WPM) with 95% accuracy
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Fluency in English (bilingual Spanish/Chinese a plus)
- Ability to work independently in night shift environment (8 PM - 5 AM)
- Strong problem-solving skills with technical aptitude
- Valid CA driver's license for occasional on-site requirements