Job Description
Join our elite customer support team as a Night Shift Chat Support Agent in sunny Los Angeles! We're seeking tech-savvy communicators to deliver exceptional service via live chat while our global clients sleep. This is your opportunity to launch a rewarding career in tech support with immediate start and competitive pay. Enjoy flexible scheduling, comprehensive training, and a dynamic work environment in LA's thriving tech hub.
Responsibilities
- Resolve customer inquiries via live chat with speed and precision
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to SLAs while maintaining high CSAT scores
- Identify upsell opportunities for premium services
- Participate in weekly training sessions on new products
- Monitor chat queues during overnight hours (10 PM - 6 AM)
Qualifications
- Minimum 1 year customer service experience
- Exceptional typing speed (60+ WPM) with high accuracy
- Proficiency in CRM software (Zendesk/Salesforce preferred)
- Strong problem-solving skills with calm demeanor
- Ability to work independently during overnight shifts
- High school diploma or equivalent required
- Must be available for full-time night schedule
- Basic knowledge of tech troubleshooting