Job Description
We're urgently seeking dynamic Chat Support Agents to join our award-winning team in Columbus, Ohio! This immediate start opportunity offers competitive pay, comprehensive training, and a supportive remote-first culture. Help thousands of customers daily while advancing your career in tech support. No experience required—just exceptional communication skills and a passion for problem-solving!
Responsibilities
- Deliver exceptional customer support via live chat, resolving inquiries within 60 seconds
- Maintain detailed case notes and documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex technical issues
- Proactively identify upsell opportunities for premium services
- Meet/exceed monthly KPIs including CSAT and resolution rates
- Participate in weekly product knowledge training sessions
- Escalate critical issues to Tier 2 support with precise details
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proven ability to type 40+ WPM with 98% accuracy
- Proficient with Zendesk, Salesforce, or similar CRM tools
- Exceptional written communication skills in English
- Ability to multitask across 3+ chat windows simultaneously
- Reliable high-speed internet connection
- Flexible availability including weekend shifts