Job Description
Join Our Team at the Hiring Event!
Apex Customer Solutions is currently hosting a hiring event in Orlando, FL, and we are looking for passionate individuals to join our dynamic Chat Support team. If you are a great communicator looking for a career with growth potential, we want to meet you. No prior experience is necessary—we provide comprehensive training.
Our team handles high-volume customer interactions via live chat, providing solutions that enhance our clients' customer satisfaction scores. This is an excellent opportunity for individuals seeking flexible scheduling and a supportive work environment.
Responsibilities
- Engage with customers through live chat platforms to answer inquiries and provide accurate information.
- Resolve customer issues and complaints with empathy and efficiency.
- Collaborate with team leads to ensure service quality and adherence to company policies.
- Log customer interactions and feedback into the CRM system.
- Maintain a professional and positive tone in all written communications.
Qualifications
- High school diploma or GED equivalent.
- Fluent in English (written and verbal).
- Access to a high-speed internet connection and a quiet workspace.
- Basic computer skills and ability to learn new software quickly.
- Typing speed of at least 35-40 words per minute.
- Must be available to attend the hiring event in Orlando.