Job Description
Join our award-winning customer experience team at TechFlow Solutions! We're urgently seeking passionate Chat Support Specialists to deliver exceptional digital customer service from our vibrant Austin headquarters. This is your chance to launch a rewarding career in tech with immediate start opportunities and comprehensive training. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your communication skills shine.
As a key member of our support ecosystem, you'll be the digital face of innovative SaaS products used by Fortune 500 companies. We offer rapid advancement paths into senior technical roles and exclusive employee benefits including health insurance, 401(k) matching, and monthly tech stipends.
Responsibilities
- Deliver real-time text-based customer support via web chat, email, and messaging platforms
- Resolve technical inquiries, billing issues, and product usage questions
- Maintain detailed ticket documentation and escalate complex cases
- Collaborate with engineering teams to report product improvements
- Meet/exceed 95% customer satisfaction and first-contact resolution metrics
- Participate in cross-functional training sessions and knowledge base updates
- Support 24/7 rotational schedule with weekend availability
Qualifications
- 1+ years customer service or technical support experience
- Exceptional written communication skills with professional tone
- Proficiency in Zendesk, Intercom, or similar support platforms
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred
- Typing speed of 60+ WPM with 98% accuracy
- Must pass background check and drug screening
- Authorized to work in the United States without sponsorship