Job Description
Are you a detail-oriented problem solver looking for a flexible schedule? Apex Digital Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our dynamic team in Seattle, WA.
As a key member of our support team, you will provide critical technical assistance to our enterprise clients during off-peak hours. We pride ourselves on offering a premium work environment that values work-life balance and employee well-being. If you have a passion for technology and excellent communication skills, this is the perfect opportunity to advance your career.
Why Join Us?
- Competitive Salary: $55k - $75k annually.
- Flexible Schedule: Enjoy the perks of working nights with reduced office traffic and noise.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop tools during the night shift.
- Diagnose and troubleshoot complex hardware, software, and network issues for corporate clients.
- Document all customer interactions, resolutions, and technical steps in the CRM system.
- Collaborate with the day-shift engineering and development teams to escalate and resolve high-priority issues.
- Monitor system performance and proactively address potential technical outages.
- Maintain and update internal knowledge bases and troubleshooting guides.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 2 years of experience in a technical support, helpdesk, or customer service role.
- Strong proficiency with Windows, macOS, Linux, and troubleshooting protocols.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Must be available to work rotating night shifts and weekend rotations.
- Ability to work independently in a remote-first environment with minimal supervision.