Job Description
Are you a tech-savvy problem solver looking for a flexible schedule?
Apex Systems is currently seeking a Weekend IT Support Specialist to join our elite team in Atlanta, Georgia. This is an immediate start opportunity for a dedicated professional who thrives in a fast-paced environment and wants to make a significant impact on our clients' IT infrastructure during off-hours.
We offer competitive pay, a dynamic work culture, and the chance to work with cutting-edge technology. If you are available for weekends and ready to hit the ground running, we want to hear from you.
Responsibilities
- Ticket Resolution: Manage and resolve incoming IT support tickets for internal staff and clients with a focus on hardware and software troubleshooting.
- System Maintenance: Perform essential system updates, patch management, and security checks during the weekend to ensure business continuity.
- Hardware Support: Assist with the setup, configuration, and repair of laptops, printers, and peripherals.
- Network Assistance: Monitor network performance and troubleshoot connectivity issues to minimize downtime.
- Documentation: Maintain accurate records of all technical issues, resolutions, and system configurations.
- Vendor Coordination: Liaise with external vendors for hardware repairs and third-party software support.
Qualifications
- Experience: Minimum of 1-2 years of professional IT support or helpdesk experience.
- Availability: Must be available to work alternating weekends (Saturday/Sunday) and occasional holidays.
- Education: Associate degree in Computer Science or related field preferred; equivalent experience accepted.
- Technical Skills: Strong knowledge of Windows operating systems, Microsoft Office Suite, and Active Directory.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Proactive approach to identifying and resolving technical issues efficiently.