Job Description
Join Chicago's fastest-growing tech support team! We're seeking passionate Chat Support Specialists to deliver exceptional customer experiences from our downtown Chicago office. This is an immediate opportunity to launch your career in customer service with comprehensive training and growth potential. Enjoy competitive pay, flexible scheduling, and a collaborative work environment in the heart of the Windy City.
What We Offer:
- Comprehensive paid training
- Health benefits after 60 days
- 401(k) with company match
- Quarterly performance bonuses
- Modern downtown workspace with free parking
Responsibilities
- Resolve customer inquiries via live chat with average response time <90 seconds
- Document all interactions in CRM system with 100% accuracy
- Collaborate with technical team to resolve escalated issues
- Maintain positive customer satisfaction scores above 95%
- Identify opportunities for process improvements
- Participate in weekly performance reviews
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Typing speed 50+ WPM with 95% accuracy
- Proficiency in Microsoft Office and CRM platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced environment
- Available to work evenings and weekends (rotating schedule)
- Must be able to start within 5 days of offer