Job Description
Join ConnectNow Solutions, a leading digital service provider, as a Chat Support Specialist in our New York-based remote team. We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. Enjoy the flexibility of working from home with daily pay and no weekends required. As a key member of our support ecosystem, you'll resolve inquiries efficiently while building lasting customer relationships.
Why Join Us?
• Daily pay via PayActiv
• Flexible 20-30 hour weekly schedules
• Comprehensive paid training
• Career advancement opportunities
• Monthly performance bonuses
Responsibilities
- Resolve customer inquiries via live chat with average response time < 90 seconds
- Process returns, exchanges, and order modifications using internal CRM tools
- Collaborate with technical teams to resolve complex product issues
- Maintain detailed case documentation in Zendesk
- Upsell relevant products during support interactions
- Meet daily productivity and quality assurance targets
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Type 50+ WPM with 95% accuracy
- Proficient in Zendesk, Gorgias, or similar support platforms
- Strong problem-solving abilities with tech products
- Excellent written communication skills
- Reliable high-speed internet connection
- New York state residency required