Job Description
Join our award-winning customer support team as a Night Shift Chat Support Specialist! We offer comprehensive paid training for motivated individuals seeking to launch their careers in tech customer service. No prior experience required—just a passion for helping others and a commitment to excellence. Enjoy competitive pay, flexible scheduling, and growth opportunities within our rapidly expanding company. Our Houston-based team thrives in a collaborative, tech-forward environment where your voice matters.
Why NexusConnect?
- Free paid training program covering technical skills and soft skills
- Clear career advancement path to senior roles
- Comprehensive benefits package (health/dental/vision after 90 days)
- Remote-friendly hybrid work options post-training
- Employee referral bonuses and recognition programs
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document cases accurately in CRM systems while maintaining quality standards
- Collaborate with Tier 2 engineers for complex technical escalations
- Adhere to SLA targets and maintain customer satisfaction metrics
- Participate in ongoing training to master new products and tools
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Available for consistent night shift (11 PM - 7 AM CST)
- Strong written communication skills with empathetic tone
- Basic computer literacy and ability to multitask in fast-paced environment
- Problem-solving mindset with attention to detail
- No experience required—training provided
- Reliable internet connection for remote work during training