Job Description
Join our award-winning support team as a Chat Support Specialist! CustomerConnect Solutions is seeking dedicated night shift professionals to deliver exceptional customer experiences remotely. Work from anywhere in Pennsylvania while supporting our Austin-based tech clients with 24/7 assistance.
Why Choose Us?
- Premium remote work environment with full benefits
- Industry-leading training and career advancement
- Competitive pay + performance bonuses
- Flexible scheduling with guaranteed hours
- State-of-the-art tech stack and support tools
Be the voice of innovation for Fortune 500 companies while enjoying work-life balance in the comfort of your home.
Responsibilities
- Resolve complex customer inquiries via live chat with 95%+ satisfaction rate
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams on product improvements
- Adhere to SLAs for response time and resolution metrics
- Proactively identify upsell opportunities during interactions
- Participate in monthly training and performance reviews
- Support escalation protocols for tier-2 issues
Qualifications
- 2+ years customer service experience (chat/voice)
- Exceptional written communication skills
- Proficient in CRM platforms (Zendesk/Intercom)
- Ability to multitask in fast-paced digital environments
- Reliable high-speed internet and quiet workspace
- Available for 11 PM - 7 AM CST shifts
- PA residency required for tax purposes
- Typing speed: 60+ WPM with 98% accuracy