Job Description
Join our dynamic team at ConnectHub Solutions for an urgent hiring event dedicated to Chat Support Specialists in Denver, PA! We're seeking passionate communicators to deliver exceptional customer experiences through live chat. Enjoy competitive compensation, comprehensive benefits, and rapid career growth in a tech-forward environment.
Responsibilities
- Provide real-time customer support via live chat across multiple platforms
- Resolve technical inquiries and troubleshoot product issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to enhance support protocols
- Monitor chat queues and maintain SLA response times
- Participate in continuous training on product updates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support experience (chat focus required)
- Exceptional written communication skills with 60+ WPM typing
- Proficiency in CRM systems (Zendesk/Salesforce)
- Strong problem-solving abilities under pressure
- Ability to multitask across 5+ concurrent chats
- Flexible availability including evenings/weekends
- PA residency preferred for in-person event