Job Description
Join our award-winning customer experience team as a Chat Support Specialist in Seattle! We're seeking empathetic communicators to deliver exceptional support through live chat channels. This full-time role includes comprehensive paid training to master our products and support systems. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in the heart of downtown Seattle.
At TechConnect Solutions, we invest in our people through continuous learning programs and performance-based incentives. If you thrive in fast-paced digital environments and have a passion for problem-solving, this is your chance to launch a rewarding career in tech support.
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Resolve technical issues, billing questions, and product inquiries
- Document interactions using Zendesk CRM with detailed case notes
- Collaborate with Tier 2 support for complex escalations
- Contribute to knowledge base articles and process improvements
- Maintain CSAT scores above 95% through personalized solutions
- Participate in weekly training sessions and performance reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 60 WPM typing accuracy with strong grammar skills
- Experience with CRM software (Zendesk/Salesforce a plus)
- Ability to multitask 4-6 concurrent chat sessions
- Basic troubleshooting knowledge of OS/software applications
- Resilience under pressure with conflict resolution abilities
- Openness to learning new technologies and products
- Must pass background check and drug screening