Job Description
We're hosting an exclusive hiring event for Chat Support Specialists in Chicago, IL! Join our award-winning customer experience team and deliver exceptional support through live chat channels. This full-time role offers competitive pay, comprehensive benefits, and rapid career growth. Perfect for tech-savvy communicators who thrive in fast-paced digital environments. Apply today to secure your spot at our in-person hiring event!
Responsibilities
- Provide real-time customer support via live chat with <90 second response times
- Resolve technical inquiries and troubleshoot product issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed KPIs for customer satisfaction (CSAT) and resolution rates
- Participate in ongoing product training and knowledge base updates
- Support multiple digital channels including chat, email, and social media
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support experience with digital channels
- Exceptional written communication skills (60+ WPM typing speed)
- Proficiency with CRM software and ticketing systems (Zendesk/Salesforce)
- Ability to multitask across 3-5 simultaneous chat sessions
- Strong problem-solving skills with analytical mindset
- Availability for flexible shifts including evenings/weekends
- US work authorization and clean background check