Job Description
Join our dynamic team as an immediate-start Chat Support Specialist in Charlotte, NC! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat platforms. This contract role offers flexible hours and rapid onboarding for qualified candidates. Perfect for those seeking quick employment with growth opportunities in a remote-friendly environment.
Responsibilities
- Resolve customer inquiries via live chat within 2-minute response SLAs
- Document interactions using CRM systems with 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Maintain product knowledge through weekly training modules
- Identify upsell opportunities for premium services
- Adhere to strict confidentiality and data security protocols
Qualifications
- Minimum 6 months customer service experience
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- Strong written communication in English
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Reliable internet connection (20+ Mbps)