Job Description
Join TechConnect Solutions' award-winning support team and become the voice of innovation for our global clients. We're seeking passionate Chat Support Specialists to deliver exceptional customer experiences through our cutting-edge digital platforms. This is your chance to launch your career in tech with immediate full-time opportunities in the heart of New York City. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your growth is prioritized.
Responsibilities
- Resolve customer inquiries via real-time chat with exceptional speed and accuracy
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify opportunities to improve customer satisfaction
- Adhere to SLA metrics while maintaining a positive customer experience
- Participate in ongoing training to master product knowledge
- Support seasonal peak periods with flexible scheduling options
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or chat support experience
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication skills in English
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Available for immediate onboarding and flexible scheduling