Job Description
Join our award-winning customer support team in Charlotte! We're seeking enthusiastic Chat Support Specialists with paid training to deliver exceptional digital customer experiences. No prior experience required – we provide comprehensive training on our cutting-edge platforms. Enjoy competitive pay, career advancement opportunities, and a vibrant team culture in the heart of Uptown Charlotte. If you're tech-savvy, empathetic, and ready to grow your career in customer service, apply today!
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Troubleshoot technical issues and provide product support solutions
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics including response time and resolution rate
- Continuously improve knowledge of products and services
- Identify and escalate customer feedback for service improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written communication and typing skills (45+ WPM)
- Strong problem-solving abilities and attention to detail
- Comfortable learning new software and technologies
- Ability to multitask in a fast-paced digital environment
- Customer-focused mindset with empathy and patience
- No prior chat support experience required – training provided!