Job Description
Join NexusTech Solutions' elite customer success team as a Chat Support Specialist in San Jose! We're seeking tech-savvy communicators to deliver world-class support through our cutting-edge chat platform. This urgent contract role offers immediate start for candidates ready to drive customer satisfaction and resolve complex issues with precision. Enjoy competitive pay, flexible scheduling, and the opportunity to work with industry-leading products in a dynamic startup environment. If you thrive in fast-paced digital interactions and possess exceptional problem-solving skills, apply now to begin your career with us!
Responsibilities
- Respond to customer inquiries via live chat with 95%+ satisfaction rates
- Resolve technical issues and troubleshoot software/hardware problems
- Document cases accurately in CRM systems with detailed resolution logs
- Collaborate with engineering teams to escalate complex bugs
- Maintain product knowledge through continuous training modules
- Meet KPIs for response time (avg. <45s) and first-contact resolution
- Proactively identify opportunities to improve customer experience
Qualifications
- 2+ years in customer support/chat environment
- Proven typing speed of 70+ WPM with 98% accuracy
- Expertise in Zendesk, Intercom, or similar chat platforms
- Strong troubleshooting skills for SaaS products
- Fluent in English with exceptional written communication
- Ability to work flexible hours including weekends
- Experience with remote team collaboration tools
- Background in tech/software industry preferred