Job Description
Are you a night owl looking for a rewarding career in the heart of Tennessee? Nashville Tech Solutions is currently seeking dedicated professionals to join our elite night shift team. We offer a dynamic work environment where your skills are valued, and your schedule is perfectly tailored to your lifestyle.
As a Weekend Night Shift Support Specialist, you will be the first line of defense for our clients, ensuring seamless operations while the rest of the world sleeps. We are looking for individuals who are self-motivated, detail-oriented, and ready to deliver exceptional service around the clock.
Responsibilities
- Provide top-tier technical support and troubleshooting for internal systems and client inquiries during night hours.
- Manage and resolve support tickets within established SLA (Service Level Agreement) timeframes.
- Collaborate with day-shift teams to ensure seamless handover of ongoing issues and critical updates.
- Monitor system performance and alert the appropriate personnel to potential downtime or security threats.
- Maintain accurate and detailed logs of all technical interactions and resolutions.
- Assist in the implementation of new software patches and updates during low-traffic periods.
Qualifications
- High school diploma or GED equivalent; associate degree or technical certification preferred.
- Proven experience in customer service or technical support roles.
- Basic understanding of computer hardware, software, and network connectivity.
- Ability to work rotating night shifts, including weekends.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Excellent written and verbal communication skills.