Job Description
Join TechConnect Solutions as a Night Shift Chat Support Specialist and become the backbone of our customer success team! We're seeking tech-savvy communicators to provide exceptional remote chat support during overnight hours. This role offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced tech environment. Perfect for night owls who thrive in dynamic digital spaces!
Responsibilities
- Deliver real-time chat support for technical inquiries and troubleshooting
- Maintain detailed documentation of customer interactions and solutions
- Collaborate with tier-2 support teams for complex issue escalation
- Adhere to SLA targets and customer satisfaction metrics
- Utilize CRM tools to track tickets and update customer profiles
- Participate in weekly training on new products and protocols
- Contribute to knowledge base articles and process improvements
Qualifications
- 1+ years in customer service or technical support role
- Exceptional written communication and typing proficiency (60+ WPM)
- Experience with chat platforms (Zendesk, Intercom, or similar)
- Strong problem-solving skills in technical environments
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- High school diploma or equivalent; college degree preferred
- Reliable home office setup with high-speed internet