Job Description
Join Our Elite Team in Seattle!
Are you seeking a challenging role with a flexible schedule? Apex Global Solutions is currently hiring a dedicated Technical Support Specialist to join our high-performing IT department. We are looking for a problem-solver who thrives in a fast-paced environment and is available for our critical Weekend and Night Shift rotations. This is an excellent opportunity to advance your career while enjoying a predictable work-life balance.
Why Choose Us?
- Competitive salary and comprehensive benefits package.
- Generous paid time off and holiday pay.
- Professional development opportunities and training.
- Collaborative and inclusive company culture.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network issues to internal employees.
- Manage and resolve incoming IT support tickets efficiently with a focus on 99.9% uptime.
- Monitor system performance and perform proactive maintenance during off-peak hours.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document all technical issues and resolutions in our ticketing system.
- Collaborate with the engineering team to identify and fix recurring system bugs.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- 2+ years of experience in technical support, help desk, or IT operations.
- Strong knowledge of Windows and Mac operating systems, as well as MS Office Suite.
- Ability to work independently and effectively during Night Shifts and Weekend Shifts.
- Excellent communication skills and a customer-first mindset.
- Relevant certifications (CompTIA A+, Network+) are a plus.