Job Description
Join our dynamic team at Global Connect Solutions for an exclusive hiring event targeting Chat Support Specialists in Jacksonville! We're urgently expanding our customer service division to deliver exceptional digital experiences to Fortune 500 clients. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a fast-paced, tech-forward environment. Perfect for detail-oriented communicators passionate about resolving customer inquiries through instant messaging platforms.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple digital channels
- Maintain accurate documentation of customer interactions in CRM systems
- Collaborate with technical teams to resolve complex technical escalations
- Meet or exceed performance metrics for response time and resolution rates
- Contribute to process improvements for customer experience optimization
- Participate in ongoing training on new products and support protocols
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- High school diploma or equivalent (college degree preferred)
- Available to work flexible shifts including weekends
- Type 60+ WPM with strong attention to detail