Job Description
Join our award-winning customer support team as a Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat channels. This weekend shift position (Saturday/Sunday 10AM-6PM CST) includes comprehensive paid training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a collaborative remote-first culture while helping clients resolve technical inquiries with speed and empathy.
Why Join Us?
- Industry-leading paid training program
- Performance-based quarterly bonuses
- 100% remote work environment
- Health/dental benefits for part-time employees
- Clear career path to senior roles
Responsibilities
- Resolve customer inquiries via live chat within SLA targets
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Maintain product knowledge through continuous training
- Upsell solutions based on customer needs
- Participate in weekly performance reviews
- Adhere to brand voice and compliance guidelines
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent written communication skills
- Proficient in multi-tasking with chat tools
- Reliable high-speed internet connection
- Ability to work independently on weekend shifts
- Basic technical troubleshooting knowledge
- Positive attitude and problem-solving mindset